9+ Fast Food Employee Resume Examples & Templates


9+ Fast Food Employee Resume Examples & Templates

A doc outlining the {qualifications} and expertise of a person in search of employment in a quick-service restaurant setting usually features a abstract of abilities, work historical past, and academic background. For instance, it’d element cashier expertise, meals preparation talents, customer support abilities, and related certifications like meals handler permits.

This doc serves as a important device for job seekers on this {industry}, enabling them to showcase their suitability for out there positions. It offers a structured technique to current related info to potential employers, highlighting accomplishments and demonstrating dedication to the sector. Traditionally, these paperwork have advanced from easy lists of earlier jobs to extra complete summaries that emphasize transferable abilities and profession goals. A well-crafted presentation can considerably improve the chance of securing an interview and finally, employment.

The next sections will delve deeper into making a compelling and efficient presentation for quick-service restaurant roles, overlaying subjects corresponding to tailoring content material to particular positions, highlighting related abilities, and formatting for optimum readability.

1. Contact Data

Correct and accessible contact info is paramount for a profitable quick-service restaurant job software. This part serves as the first communication channel between candidates and potential employers. With out clear and proper particulars, alternatives might be missed. An entire entry consists of full title, cellphone quantity, electronic mail deal with, and optionally, knowledgeable on-line profile hyperlink. For instance, an applicant utilizing an outdated cellphone quantity or an unprofessional electronic mail deal with dangers showing disorganized or unreliable. This seemingly minor element can considerably impression an employer’s first impression.

Placement and formatting of contact info contribute to the general professionalism of the doc. It must be prominently displayed, usually on the high of the primary web page, guaranteeing simple visibility for hiring managers. Utilizing a transparent and legible font dimension and elegance enhances readability. Whereas creativity might be helpful in different sections, contact info advantages from an easy and standard presentation. Think about the sensible software: a hiring supervisor must rapidly and simply discover the applicant’s particulars to schedule an interview. An excessively stylized or cluttered presentation can hinder this course of.

In conclusion, contact info, although usually ignored, performs an important function within the effectiveness of a quick-service restaurant job software. Correct, accessible, and professionally introduced contact particulars guarantee a easy communication course of, growing the chance of a profitable final result. Consideration to this seemingly small aspect demonstrates professionalism and a focus to element, qualities extremely valued within the fast-paced quick-service {industry}.

2. Related Expertise

The “Related Expertise” part of a quick-service restaurant job software doc holds vital weight. It offers potential employers with concrete proof of an applicant’s talents and suitability for the function. This part bridges the hole between claimed abilities and demonstrated capabilities, providing a glimpse into an applicant’s skilled historical past inside the context of the fast-paced quick-service {industry}.

  • Prior Employment within the Business

    Earlier roles inside quick-service eating places show familiarity with the operational calls for and customer support expectations. Expertise as a cashier, prepare dinner, or crew member offers tangible proof of an applicant’s capacity to deal with frequent duties corresponding to order taking, meals preparation, and sustaining a clear work atmosphere. For instance, itemizing expertise at an analogous institution instantly communicates an understanding of the {industry}’s distinctive challenges and necessities.

  • Transferable Abilities from Different Industries

    Even with out direct quick-service restaurant expertise, candidates can leverage transferable abilities from different sectors. Customer support roles in retail, hospitality, or name facilities show communication and interpersonal abilities relevant to interacting with quick-service restaurant patrons. Equally, expertise in fast-paced environments like manufacturing or warehousing can showcase adaptability and effectivity.

  • Volunteer Work and Extracurricular Actions

    Volunteer experiences, significantly these involving teamwork, buyer interplay, or meals dealing with, can complement a resume, particularly for entry-level candidates. Collaborating in neighborhood occasions, meals banks, or faculty golf equipment can show invaluable delicate abilities and a willingness to contribute to a crew. Whereas in a roundabout way industry-related, these experiences supply insights into an applicant’s character and work ethic.

  • Quantifiable Achievements and Metrics

    Each time potential, quantifying achievements inside the expertise part provides weight and credibility. As a substitute of merely itemizing duties, candidates ought to goal to showcase measurable outcomes. Examples embrace “elevated common order worth by 15%,” “lowered buyer wait occasions by 10%,” or “maintained a 95% buyer satisfaction score.” These quantifiable metrics present concrete proof of an applicant’s impression in earlier roles.

By strategically presenting related expertise by means of a mix of industry-specific roles, transferable abilities, quantifiable achievements, and even related extracurricular actions, candidates can create a compelling narrative of their capabilities. This well-structured presentation permits potential employers to readily assess an applicant’s suitability for the calls for of a quick-service restaurant atmosphere, growing the chance of securing an interview.

3. Quantifiable Achievements

Quantifiable achievements play an important function in a quick meals worker resume, remodeling a easy record of duties right into a compelling narrative of impression. These measurable accomplishments present concrete proof of an applicant’s contributions and capabilities, providing potential employers a transparent understanding of their potential worth. This data-driven method resonates strongly within the fast-paced, metrics-oriented quick-service {industry}, the place effectivity and productiveness are paramount. For instance, stating “Managed the drive-thru throughout peak hours” is much less impactful than quantifying the achievement with “Decreased common drive-thru wait occasions by 15% throughout peak hours whereas sustaining a 95% order accuracy price.” This quantifiable information instantly demonstrates the applicant’s effectivity and skill to deal with stress.

Together with quantifiable achievements permits candidates to showcase abilities and expertise in a results-oriented method. Somewhat than merely stating “Glorious customer support abilities,” an applicant can show this by stating “Resolved 98% of buyer complaints, leading to a ten% improve in constructive on-line critiques.” This data-driven method provides credibility and demonstrates a proactive method to buyer satisfaction, a extremely valued attribute within the quick-service {industry}. Moreover, quantifying achievements helps differentiate candidates, permitting them to face out from the competitors by demonstrating tangible contributions to earlier roles. This information offers a transparent image of their potential, growing their attractiveness to potential employers.

In conclusion, incorporating quantifiable achievements is crucial for a powerful quick meals worker resume. This method transforms an inventory of duties into a robust testomony to an applicant’s abilities and capabilities. By offering measurable outcomes, candidates show their impression and worth, making a compelling case for his or her suitability inside the fast-paced, results-driven quick-service {industry}. This data-driven method not solely strengthens the resume but additionally will increase the chance of securing an interview and finally, employment.

4. Buyer Service Abilities

Customer support abilities are paramount within the fast-paced quick-service restaurant {industry}. A constructive buyer expertise instantly impacts a restaurant’s fame, repeat enterprise, and finally, profitability. Due to this fact, highlighting these abilities successfully on a quick meals worker resume is essential for demonstrating suitability for such roles.

  • Efficient Communication

    Clear and concise communication is crucial for order accuracy, addressing buyer inquiries, and resolving potential points. Examples embrace actively listening to buyer orders, repeating orders again for affirmation, and explaining menu gadgets clearly. On a resume, candidates can spotlight experiences involving profitable communication, corresponding to resolving a fancy buyer order or successfully speaking with non-native audio system.

  • Battle Decision

    Dealing with buyer complaints and resolving conflicts calmly and professionally are important abilities. Examples embrace addressing incorrect orders, dealing with lengthy wait occasions, or managing troublesome buyer interactions. Candidates can showcase their battle decision abilities by describing conditions the place they efficiently de-escalated a tense scenario or turned a unfavourable buyer expertise right into a constructive one.

  • Persistence and Empathy

    Sustaining composure and demonstrating empathy throughout busy durations or difficult buyer interactions is important. Examples embrace remaining calm and well mannered throughout rush hour, patiently explaining insurance policies to confused clients, or providing help to clients with particular wants. Highlighting situations of endurance and empathy on a resume demonstrates a capability to deal with anxious conditions successfully.

  • Adaptability and Downside-Fixing

    Fast-service environments usually require workers to adapt to altering conditions and resolve issues on the fly. Examples embrace dealing with surprising rushes, gear malfunctions, or particular buyer requests. Candidates can showcase their adaptability by describing how they efficiently navigated a difficult scenario or applied an answer to enhance customer support.

These customer support abilities are interconnected and important for fulfillment within the quick-service {industry}. Successfully showcasing these abilities on a quick meals worker resume, utilizing concrete examples and quantifiable achievements, considerably strengthens an software and will increase the chance of securing a place.

5. Teamwork Skills

Teamwork talents are important for fulfillment within the fast-paced, collaborative atmosphere of quick-service eating places. A quick meals worker resume should successfully showcase these talents to show an applicant’s suitability for such roles. Efficient teamwork instantly impacts operational effectivity, buyer satisfaction, and general restaurant efficiency. When a number of workers work cohesively, duties are accomplished effectively, orders are processed rapidly, and buyer wants are met successfully. This interconnectedness highlights the significance of teamwork as a core competency for quick-service restaurant workers. For instance, throughout a lunch rush, seamless collaboration between cashiers, cooks, and expediters ensures orders are taken precisely, ready promptly, and delivered to clients rapidly, maximizing buyer satisfaction and minimizing wait occasions. Conversely, an absence of teamwork can result in miscommunication, errors, and delays, negatively impacting buyer expertise and general restaurant effectivity.

Demonstrating teamwork talents on a resume requires greater than merely itemizing “crew participant” as a ability. Candidates ought to present concrete examples of conditions the place they efficiently collaborated with colleagues to realize a typical purpose. These examples can embrace collaborating with kitchen workers to satisfy a big catering order, working with fellow crew members to cowl a shift throughout an surprising absence, or aiding new workers in studying restaurant procedures. Quantifying the impression of teamwork additional strengthens these examples. For example, an applicant may state, “Collaborated with a crew of 5 to implement a brand new order achievement system, leading to a ten% discount so as processing time.” This quantifiable achievement offers concrete proof of efficient teamwork and its constructive impression on restaurant operations. Moreover, highlighting particular roles inside crew tasks demonstrates an understanding of crew dynamics and particular person contributions, enhancing the narrative of collaborative functionality.

In conclusion, teamwork talents are integral to success within the quick-service restaurant {industry}. A well-crafted quick meals worker resume should successfully talk these talents by means of concrete examples and quantifiable achievements. This demonstrates not solely an understanding of the collaborative nature of the {industry} but additionally the applicant’s potential to contribute positively to a crew atmosphere. By highlighting profitable collaborations and their impression, candidates showcase their suitability for these roles, growing their probabilities of securing an interview and finally, employment.

6. Meals Dealing with Information

Meals dealing with data is a important element of a quick meals worker resume, instantly impacting public well being and security. Correct meals dealing with practices forestall foodborne diseases, preserve meals high quality, and guarantee compliance with well being laws. This information interprets into protected meals preparation, storage, and repair, mitigating dangers related to contamination and spoilage. Demonstrating this experience on a resume assures potential employers of an applicant’s dedication to sustaining a protected and wholesome atmosphere for each clients and colleagues. For instance, understanding temperature management necessities for various meals varieties prevents bacterial development and ensures meals security. Equally, data of correct handwashing strategies minimizes cross-contamination dangers, defending clients from potential well being hazards. Itemizing related certifications, corresponding to a meals handler’s allow, offers verifiable proof of this significant data base.

The sensible significance of meals dealing with data extends past fundamental security compliance. It contributes to operational effectivity by minimizing meals waste as a result of spoilage and decreasing the chance of pricey well being code violations. Moreover, it enhances an institution’s fame for offering protected and high-quality meals, attracting and retaining clients. Candidates can showcase this information by detailing particular examples of implementing protected meals dealing with procedures in earlier roles. Describing experiences like appropriately storing and rotating meals gadgets, monitoring meals temperatures, or coaching new workers on correct sanitation practices demonstrates sensible software of this information. Quantifying the impression of those actions, corresponding to “Decreased meals waste by 10% by means of correct storage and rotation practices,” additional strengthens the resume and highlights the applicant’s worth.

In conclusion, meals dealing with data is just not merely a fascinating ability however a basic requirement for quick meals workers. It instantly impacts public well being, operational effectivity, and a restaurant’s fame. A quick meals worker resume should successfully talk this experience by means of certifications, related expertise, and quantifiable achievements. This demonstrates a dedication to security and high quality, positioning the applicant as a accountable and invaluable asset to any quick-service institution.

7. Cleanliness and Hygiene

Cleanliness and hygiene are paramount within the quick meals {industry}, instantly impacting buyer perceptions, meals security, and regulatory compliance. A quick meals worker resume should replicate a powerful understanding and dedication to those rules. Sustaining a clear and hygienic work atmosphere is just not merely a matter of aesthetics; it instantly correlates with stopping foodborne diseases and upholding public well being requirements. For instance, commonly sanitizing meals preparation surfaces prevents cross-contamination, minimizing the chance of bacterial development and defending clients from potential well being hazards. Equally, adhering to strict handwashing protocols minimizes the unfold of germs, additional safeguarding meals security and demonstrating a dedication to buyer well-being. This dedication to cleanliness and hygiene displays positively on the institution, constructing belief with clients and enhancing its fame inside the neighborhood. Demonstrating this dedication on a resume strengthens an applicant’s profile, signaling their understanding of {industry} finest practices and their dedication to sustaining a protected and wholesome atmosphere.

Sensible purposes of cleanliness and hygiene prolong past fundamental meals security. Sustaining a clear and arranged workspace contributes to operational effectivity by streamlining workflows and minimizing the chance of accidents. A clear and well-maintained eating space enhances the shopper expertise, encouraging repeat enterprise and constructive critiques. Moreover, constant adherence to hygiene protocols ensures compliance with well being laws, avoiding potential fines and closures. Candidates can successfully showcase their dedication to cleanliness and hygiene by detailing particular examples from earlier roles. Describing experiences like implementing a brand new cleansing protocol that lowered cross-contamination incidents, coaching colleagues on correct handwashing strategies, or persistently exceeding hygiene requirements throughout well being inspections demonstrates a sensible understanding and dedication to those rules. Quantifying the impression of those actions, corresponding to “Decreased buyer complaints associated to cleanliness by 15% by means of implementing a brand new eating space cleansing schedule,” additional strengthens the resume and showcases the applicant’s worth.

In conclusion, cleanliness and hygiene are non-negotiable elements of the quick meals {industry}, impacting buyer security, operational effectivity, and regulatory compliance. A quick meals worker resume should successfully talk an applicant’s understanding and dedication to those rules. Demonstrating this dedication by means of concrete examples, quantifiable achievements, and related certifications strengthens an software, positioning the applicant as a accountable and invaluable asset to any quick-service institution. This dedication to cleanliness and hygiene not solely aligns with {industry} finest practices but additionally contributes to a constructive buyer expertise and a wholesome work atmosphere.

8. Time Administration Abilities

Time administration abilities are essential for fulfillment within the fast-paced, demanding atmosphere of quick-service eating places. A quick meals worker resume ought to successfully showcase these abilities to show an applicant’s capacity to thrive below stress, prioritize duties, and contribute to environment friendly operations. Efficient time administration instantly impacts buyer satisfaction, order achievement velocity, and general restaurant productiveness. In a quick meals setting, each second counts. The flexibility to handle time successfully interprets to quicker service, minimized wait occasions, and elevated buyer satisfaction. This effectivity additionally contributes to smoother operations, lowered meals waste, and elevated profitability.

  • Prioritization and Multitasking

    Prioritizing duties and successfully multitasking are important for dealing with the varied calls for of a quick meals atmosphere. Staff should juggle a number of duties concurrently, usually below stress throughout peak hours. Examples embrace taking orders, making ready meals, managing funds, and sustaining cleanliness, all whereas adhering to strict timelines. A resume can showcase these abilities by highlighting experiences involving profitable multitasking, corresponding to managing the drive-thru throughout a rush whereas concurrently making ready drinks or dealing with a number of buyer orders concurrently with accuracy and effectivity. Demonstrating proficiency in these areas assures potential employers of an applicant’s capacity to deal with the fast-paced nature of quick-service operations.

  • Working Effectively Below Stress

    The flexibility to work effectively and preserve composure below stress is a trademark of efficient time administration within the quick meals {industry}. Fast-service environments are characterised by excessive buyer quantity, tight deadlines, and occasional surprising challenges. Staff should stay targeted, organized, and adaptable to keep up service high quality and velocity even throughout anxious durations. A resume can show this ability by citing examples of efficiently dealing with demanding conditions, corresponding to sustaining order accuracy and velocity throughout a sudden inflow of shoppers or resolving a fancy order difficulty whereas below stress. This capacity to thrive below stress is very valued within the fast-paced quick-service {industry}.

  • Planning and Group

    Planning and group abilities contribute considerably to environment friendly time administration. In a quick meals setting, this interprets to anticipating buyer wants, making ready for peak hours, and guaranteeing satisfactory inventory of provides. Examples embrace prepping components upfront, organizing workspaces for optimum effectivity, and anticipating potential bottlenecks within the order achievement course of. A resume can showcase these abilities by detailing experiences involving profitable planning and group, corresponding to implementing a brand new stock administration system that lowered meals waste or growing a prep schedule that streamlined meals preparation throughout peak hours. These proactive approaches show an understanding of the significance of planning and group in a fast-paced atmosphere.

  • Adaptability and Flexibility

    Adaptability and adaptability are essential elements of time administration within the dynamic quick-service atmosphere. Sudden conditions, corresponding to gear malfunctions, workers shortages, or sudden modifications in buyer demand, require workers to regulate rapidly and effectively. A resume can showcase this adaptability by highlighting experiences the place the applicant efficiently navigated unexpected challenges, corresponding to rapidly reorganizing workflows to accommodate a workers scarcity or implementing a contingency plan to deal with a sudden improve in buyer orders. This capacity to adapt and stay efficient regardless of surprising disruptions is a invaluable asset within the quick meals {industry}.

These interconnected sides of time administration contribute considerably to a person’s effectiveness within the quick meals {industry}. A well-crafted quick meals worker resume should showcase these abilities by means of concrete examples and quantifiable achievements. This demonstrates an understanding of the demanding nature of the {industry} and an applicant’s capacity to not solely handle time successfully but additionally contribute to a extra environment friendly and productive work atmosphere. By highlighting these abilities, candidates place themselves as invaluable belongings able to thriving within the fast-paced world of quick-service eating places.

9. Adaptability to Quick-Paced Environments

Adaptability to fast-paced environments is a vital ability for quick meals workers, and its inclusion on a resume holds vital weight. The fast-service {industry} calls for workers who can thrive below stress, deal with fluctuating buyer quantity, and modify to quickly altering conditions. This adaptability instantly impacts operational effectivity, buyer satisfaction, and the general success of the institution. A quick meals atmosphere requires workers to handle a number of duties concurrently, prioritize effectively, and preserve composure throughout peak hours or surprising rushes. These conditions demand flexibility and the flexibility to regulate workflows on the fly. For instance, a sudden inflow of shoppers may require an worker to modify from taking orders to aiding with meals preparation or expediting orders to reduce wait occasions. Demonstrating adaptability on a resume alerts an applicant’s potential to deal with the inherent dynamism of the quick-service {industry}.

Sensible examples of adaptability in a quick meals setting embrace dealing with surprising gear malfunctions, overlaying for absent colleagues, or adapting to new menu gadgets or promotional campaigns. Every state of affairs requires workers to regulate their method, study new abilities rapidly, and preserve service high quality regardless of disruptions. An efficient resume may spotlight an occasion the place an applicant efficiently managed a rush of shoppers as a result of an surprising occasion within the space or effectively reorganized workflows to accommodate a short-staffed shift. Quantifying these achievements, corresponding to “Decreased common order achievement time by 10% throughout a interval of unexpectedly excessive buyer quantity,” additional strengthens the narrative of adaptability. Moreover, showcasing situations of proactively figuring out and addressing potential bottlenecks or implementing course of enhancements demonstrates a proactive method to problem-solving and a dedication to optimizing operational effectivity, additional emphasizing adaptability.

In conclusion, adaptability to fast-paced environments is just not merely a fascinating trait however a basic requirement for fulfillment within the quick meals {industry}. A well-crafted resume should clearly talk this adaptability by means of concrete examples and quantifiable achievements. This demonstrates an understanding of the dynamic nature of quick-service operations and an applicant’s potential to not solely survive however thrive in such an atmosphere. Highlighting adaptability positions candidates as invaluable belongings, able to dealing with stress, embracing change, and contributing to a easy and environment friendly workflow, finally benefiting all the institution.

Steadily Requested Questions

This part addresses frequent inquiries concerning the creation and utilization of software paperwork for quick-service restaurant positions.

Query 1: How a lot expertise is critical for a quick-service restaurant function?

Prior expertise is useful however not at all times obligatory. Entry-level positions usually present on-the-job coaching. Transferable abilities from different customer-centric roles can compensate for an absence of direct expertise.

Query 2: What abilities must be emphasised on a quick meals software doc?

Important abilities embrace customer support, communication, teamwork, time administration, adaptability, and meals dealing with data. Quantifiable achievements demonstrating these abilities are extremely valued.

Query 3: How ought to one format an software doc for optimum readability?

A transparent and concise format with distinct sections for contact info, expertise, abilities, and schooling is advisable. Utilizing bullet factors and motion verbs enhances readability.

Query 4: How can one tailor their supplies to a selected quick-service restaurant?

Researching the particular restaurant and aligning abilities and expertise with their values and necessities demonstrates real curiosity and will increase the chance of a profitable software.

Query 5: Ought to references be included instantly on the applying doc?

References are usually supplied upon request. Together with “References out there upon request” is adequate on the preliminary doc.

Query 6: What are frequent errors to keep away from when creating these paperwork?

Frequent errors embrace typos, grammatical errors, inaccurate info, and an absence of quantifiable achievements. Proofreading totally and tailoring the doc to the particular function are essential.

Understanding these frequent inquiries facilitates a simpler method to making a compelling and profitable software doc for quick-service restaurant positions.

The next part offers sensible suggestions for making a standout software doc that captures the eye of hiring managers.

Suggestions for an Efficient Fast-Service Restaurant Software Doc

This part offers sensible steerage for making a standout doc that will increase the chance of securing a quick-service restaurant place.

Tip 1: Tailor Content material to the Particular Function: Generic paperwork usually fail to impress. Fastidiously overview the job description and spotlight abilities and expertise instantly related to the goal place. For a cashier function, emphasize customer support and money dealing with abilities; for a prepare dinner place, concentrate on meals preparation and kitchen expertise.

Tip 2: Quantify Achievements: Numbers converse volumes. Each time potential, quantify accomplishments to show impression. As a substitute of “Ready meals,” use “Ready a median of fifty meals per hour whereas sustaining a 98% accuracy price.” This data-driven method provides weight to accomplishments.

Tip 3: Spotlight Comfortable Abilities: Fast-service roles require robust interpersonal talents. Emphasize communication, teamwork, adaptability, and problem-solving abilities with particular examples. Describe how these abilities had been utilized in earlier roles to realize constructive outcomes.

Tip 4: Preserve a Skilled Tone: Use motion verbs and concise language to explain expertise and abilities. Keep away from slang, jargon, and overly informal phrasing. Knowledgeable tone displays seriousness and competence.

Tip 5: Proofread Totally: Typos and grammatical errors detract from credibility. Thorough proofreading is crucial. Think about using on-line grammar instruments or asking a trusted pal to overview the doc for errors earlier than submission.

Tip 6: Use a Clear and Concise Format: A well-organized doc enhances readability. Use clear headings, bullet factors, and white house to create a visually interesting and easy-to-navigate structure.

Tip 7: Key phrases associated to meals service: Incorporate related {industry} key phrases, corresponding to “meals security,” “buyer satisfaction,” “money dealing with,” “fast-paced atmosphere,” and “teamwork,” to show familiarity with fast service restaurant operations and improve visibility to applicant monitoring techniques.

By implementing the following tips, candidates can create efficient paperwork that showcase {qualifications}, spotlight related abilities, and improve the chance of securing an interview.

The next conclusion summarizes key takeaways for creating profitable quick-service restaurant software paperwork.

Conclusion

A well-crafted doc serves as an important device for people in search of employment inside the quick-service restaurant {industry}. This exploration has highlighted the significance of showcasing related abilities, quantifying achievements, and tailoring content material to particular roles. Key components corresponding to efficient communication, teamwork talents, meals dealing with data, and flexibility to fast-paced environments contribute considerably to a compelling and aggressive software. Cleanliness, hygiene, and time administration abilities additional show an applicant’s understanding of {industry} calls for and dedication to operational effectivity. Knowledgeable presentation, freed from errors and formatted for optimum readability, enhances the general impression and will increase the chance of consideration by potential employers.

The fast-service restaurant {industry} affords quite a few alternatives for people in search of dynamic and rewarding careers. A thoughtfully ready doc, highlighting related abilities and expertise, can unlock these alternatives. Steady growth of those important abilities, mixed with a proactive method to job in search of, empowers people to realize skilled success inside this vibrant and demanding {industry}. By specializing in these key areas, candidates can successfully place themselves for fulfillment within the aggressive quick-service restaurant panorama.